Services
I prioritize integrity and expertise to enhance efficiency, reduce costs, and enable focus on core objectives.
Our Services
Contract Manufacturing
Wondering if your manufacturing partnerships are top-notch? Concerned about price competitiveness and quality standards? Let me assess your current affiliations and provide recommendations and support.
- Comprehensive evaluation of existing partnerships.
- Daily oversight of manufacturing collaborations.
- Efficient material sourcing.
- Innovative new product development.
- On-site troubleshooting and visits.
- Tailored packaging solutions.
- Logistics support from inbounding raw materials to outbounding finished goods.
- Thorough stock counting, including finished goods and raw materials.
Project Management
Is your company embarking on a special project but lacks the resources to manage it effectively? With extensive expertise in project management, I can assist you from the early planning stages through to implementation.
- Evaluation of a project’s goals, objectives, and deliverables.
- Development of project plan to outline the project’s tasks, timeline, and budget.
- Identification and allocation of resources.
- Set key dates for project checkpoints and final deliverables.
- Management of projects to ensure they stay on schedule and within budget.
- Ensure all project tasks are completed and deliverables are approved.
Data Analytics
Are you struggling with data comprehension to the point that it is effecting your business decisions? Leveraging years of experience, I specialize in analyzing your data and constructing dashboards to empower your decision-making process.
- Tailored reports crafted using your data.
- Expert guidance in integrating robust BI tools.
- Proficient breakdown and analysis of data to make informed decisions.
- Creation of digestible charts to visualize data insights.
- Strategic data segmentation to uncover key trends.
- Personalized data interpretation workshops for team empowerment.
- Customized dashboard development for data-driven insights.
Customer Service
Is your company inundated with calls and chats? Are you experiencing a surge in returns? Customer satisfaction plummeting? I offer tailored solutions to tackle your CS challenges head-on.
- Comprehensive CS staff recruitment and training services.
- In-depth call analysis to enhance CSAT scores.
- Evaluation of existing team performance with actionable improvement strategies.
- Examination of customer grievances and return issues, offering solutions to decrease return rates.
- Development of customer surveys to gather feedback and identify pain points.
- Collaboration between CS and development teams to address recurring product issues.
Fulfillment
Are you feeling dissatisfied with the services provided by your current 3PL provider? Do you find yourself grappling with time constraints that hinder your ability to effectively manage your fulfillment?
- Hands-on management of 3PL partnerships.
- Comprehensive stock counts and quarterly/annual audits.
- Assistance in setting up and managing reverse logistics.
- Thorough analysis of existing partnerships.
- Search and analysis for new 3PL solutions.
- Evaluation and optimization of shipping options.
Planning and Forecasting
Tired of running out of stock right in the middle of peak? Sick of excess inventory sitting on shelves? At Ops Smart Solutions I can analyze your demand and help you plan your stock correctly.
- Analysis of sales data and trends.
- Forecast of future demand based on marketing plans and trend analysis.
- Inventory management and audit of current stock positions.
- Planning strategies to eliminate excess stock.
- Manaagement of product lifecycles.
Logistics
Are you struggling to coordinate global freight shipments? Do your challenges lie with optimizing last-mile delivery? Whether your needs involve international imports or local distribution, count on us to provide tailored solutions for your business.
- Freight partner management.
- International freight forwarding.
- Customs clearance and compliance.
- Ocean and air cargo transportation.
- Warehousing and distribution.
- Last-mile delivery solutions.
- Route optimization and logistics planning.
- Reverse logistics and returns management.
Wholesale
Do you have a successful D2C business but want to expand to physical stores or major online retail platforms? Many retailers have requirements like EDI integration and complex routing guidelines. I can help you navigate through these requirements.
- Dropship implementation.
- Establishing and managing marketplace presence.
- Managing routing guides to prevent chargebacks.
- Providing setup services for expansion to new platforms.
- Offering comprehensive wholesaler logistics support.
- Assistance with EDI setup between retailers and your fulfillment center.
Seeking support to improve efficiency and reduce costs?
At Ops Smart Solutions, we identify inefficiencies within your operations and implement sustainable solutions to save your company money and enhance long-term efficiency.